Ragnar Kjeserud who has  many decades of experience from competence development and training in crisis management, says the following:

 
We are already in an age where one of the keys to successful competing is the ability of an organisation to continously change and adapt to changing conditions. New types of urgent risk situations (read urgent needs for change) will occur all the time and will be experienced as crises by the people involved. Therefore, society and the business community are much more vulnerable today than before, which means that risks and crises to a higher extent than before will be a reality for leaders within business, public administration, and in other organisations.
 
This is why there is increased demand for leaders to be prepared and to have training in crisis management so that they can handle unexpected situations. To be able to receive signals and to anticipate chains of events so that pre-emptive actions can be taken is a very important set of qualifications.
 
Also, the intensive media coverage that follows crises of different kinds means that leaders of today and of tomorrow are more exposed than before. The ability of an organisation to communicate with all involved parties becomes crucial, and especially so in the case of crisis situations.
 
The role of the leader is especially important in crisis situations, when it is important to resolve the crisis as quickly as possible, using effective damage control along with cost-reducing measures. This is important in order to return to business as usual with new goals, improved efficiency, and with material and immaterial values intact.
A leader must therefore look at the big picture and all the major factors in their surroundings since they are affected in a crisis. It is important to employ a holistic view, and to know the processes that are affected by a crisis. This can be called Crisis Dynamics. This should be a competence as obvious as knowing how to handle processes of change.
 
In our training programs, we cover processes of Crisis Dynamics. We show what factors come into play in a crisis, and how leaders can prepare themselves to face a crisis within their organisation. We also want to demonstrate a tool which we call McDc (Managers checklist during crisis). It is somewhat of a “Columbi egg”, and makes problem solving in a given situation easier for most leaders.
 
 
The Lab  :  Management Training Laboratory AS